Customer Relationship Officer

Position: Travel Consultant (Female)

Job Type: Full-Time
Workplace: On-site (Office)
Job Location: Dhaka

Educational Requirements:

Minimum Higher Secondary Certificate (HSC)

Bachelor’s degree in Business Administration, Tourism & Hospitality, Marketing, or any relevant discipline preferred

Experience Requirements:

1 to 3 years of experience in customer service or client handling, ideally in the travel or hospitality industry

Experience with travel booking systems like Amadeus or Sabre will be considered an advantage

Age Requirement:

Applicants must be between 18 to 23 years of age

Required Skills:

Excellent verbal and written communication skills

Strong knowledge of travel products, destinations, ticketing, and visa requirements

Proficiency in CRM software and Microsoft Office tools

Confidence in handling client inquiries, complaints, and offering effective solutions

Ability to upsell travel packages and related services

Fluency in English and Bangla

Other Requirements:

Passionate about travel and delivering exceptional customer service

Capable of multitasking in a fast-paced environment

Willing to work flexible hours, including during peak travel seasons

Professional appearance and a customer-first mindset

Key Responsibilities:

Manage and respond to client queries about flights, packages, and visa information

Coordinate travel arrangements and bookings efficiently

Offer personalized travel advice based on client preferences

Maintain accurate records and follow up on bookings

Promote and upsell company’s services and packages

Ensure customer satisfaction and build long-term client relationships

Compensation & Benefits:

Attractive Salary Package

Yearly Salary Review

Two Festival Bonuses

Friendly and professional work environment

Opportunity for professional growth in the tourism industry.